Safaricom customer service attendant lauded for helping disabled man

Pauline Shamola – a customer care attendant at a Nakuru Safaricom Centre whose photo went viral on social media for helping a disabled man on Tuesday October 25, 2016 – has been appreciated by the National Council for Persons with Disabilities (NCPWD) for her service.

William Kisumo, a 52-year-old Tanzanian man, had visited the centre to purchase a Safaricom line.

Kisumo had difficulties fixing his new line, and Pauline knelt down to assist him.

Seeing Pauline’s selfless act of service, the Customer Care team snapped a picture of her and Kisumo.

The photo, which has since gone viral, prompted Kenyans to praise her for her selfless act of service.

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National Council for Persons with Disabilities Chairman David Ole Sangok, in the company of two other council members, visited Safaricom’s Nakuru care centre where they rewarded Pauline with a cake and two NCPWD t-shirts.

“We really appreciate her, we are very happy that someone recognizes people with disabilities are just like any other customers. We shall also give her a certificate for the exemplary service she has done to such a deserving person,” Sangok said.

Safaricom CEO Bob Collymore also took time to appreciate Shamola’s act in person.

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Photos posted on Safaricom’s social media pages showed the two sharing some light moments together.

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