Safaricom customer service attendant lauded for helping disabled man

Pauline Shamola – a customer care attendant at a Nakuru Safaricom Centre whose photo went viral on social media for helping a disabled man on Tuesday October 25, 2016 – has been appreciated by the National Council for Persons with Disabilities (NCPWD) for her service.

William Kisumo, a 52-year-old Tanzanian man, had visited the centre to purchase a Safaricom line.

Kisumo had difficulties fixing his new line, and Pauline knelt down to assist him.

Seeing Pauline’s selfless act of service, the Customer Care team snapped a picture of her and Kisumo.

The photo, which has since gone viral, prompted Kenyans to praise her for her selfless act of service.



National Council for Persons with Disabilities Chairman David Ole Sangok, in the company of two other council members, visited Safaricom’s Nakuru care centre where they rewarded Pauline with a cake and two NCPWD t-shirts.

“We really appreciate her, we are very happy that someone recognizes people with disabilities are just like any other customers. We shall also give her a certificate for the exemplary service she has done to such a deserving person,” Sangok said.

Safaricom CEO Bob Collymore also took time to appreciate Shamola’s act in person.


Photos posted on Safaricom’s social media pages showed the two sharing some light moments together.



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